Refund Policy

1. Scope

This Refund Policy applies to purchases, subscriptions, renewals, upgrades, plan changes, and other paid access to Offer Inspector made through our website at https://offer-inspector.com or through a checkout flow provided by Paddle.

Offer Inspector is a digital software service that helps users compare, evaluate, and understand job offers, compensation structures, benefits, drawbacks, and related employment, contractor, tax, and compensation scenarios.

This Refund Policy forms part of our customer-facing policies and should be read together with our Terms of Service, Privacy Policy, any checkout terms presented by Paddle at the time of purchase, and any buyer terms or payment terms that apply to the Paddle transaction.

If this Refund Policy conflicts with mandatory rights provided by applicable law, those mandatory rights will prevail to the extent required by law.

2. Paddle as Merchant of Record

Purchases of Offer Inspector through Paddle checkout are sold and processed by Paddle as Merchant of Record for payment purposes.

This means Paddle is responsible for payment collection, applicable transaction taxes, receipts or invoices where applicable, payment confirmations, and refund processing through the original payment method where possible.

Offer Inspector provides the digital service and may assist Paddle in reviewing product-side facts relevant to a refund request, such as account access, paid feature availability, technical issues, plan status, and usage of paid features.

Offer Inspector does not collect or store your full payment card details. Payment information is handled by Paddle and its payment processing partners.

If there is any inconsistency between this Refund Policy, Paddle’s buyer terms, checkout terms, or mandatory rights provided by applicable law, Paddle’s buyer terms and mandatory legal rights will apply to the extent required.

3. Customer Satisfaction Refund and Statutory Withdrawal Rights

As a customer-satisfaction policy, we generally allow refund requests within 14 calendar days of the initial purchase, subject to this Refund Policy, Paddle’s buyer terms, and applicable law.

Refund requests for renewal payments, upgrades, downgrades, or other plan changes are reviewed under this Refund Policy, Paddle’s buyer terms, and applicable law. They may be treated differently from first-purchase refund requests, especially where paid features were materially used after the relevant charge.

If you are a consumer, you may also have statutory withdrawal, cancellation, refund, repeat performance, repair, replacement, price reduction, termination, or other rights depending on your country of residence and the nature of the purchase. These statutory rights remain unaffected.

Offer Inspector is a digital software service. If you request or consent to immediate access to paid digital features before the end of any applicable withdrawal period, and you acknowledge that this may affect your withdrawal rights, your statutory right of withdrawal may be limited or lost to the extent permitted by applicable law.

We may consider refund requests submitted after the applicable period at our discretion, but we are not required to approve them unless required by applicable law, Paddle’s buyer terms, or a written agreement that applies to the purchase.

4. Immediate Access to Digital Service

Offer Inspector paid features are normally made available as digital access shortly after a successful checkout or subscription activation.

Where required by applicable law, we may ask you during checkout, account activation, or before enabling paid features to confirm that you request immediate access to the paid digital service before the end of any applicable withdrawal period.

Where permitted by law, if you request immediate access, acknowledge the possible effect on your withdrawal rights, and then start using or benefiting from the paid digital service, your statutory right of withdrawal may be limited or lost.

This section does not limit any non-waivable rights you may have if the service is not supplied, is defective, is materially unavailable, or does not conform to mandatory legal requirements.

5. How to Request a Refund or Withdrawal

To request a refund, contact us at [email protected], use any refund or withdrawal request form made available on our website or in your account, or use the refund, receipt, subscription management, or customer support options provided by Paddle.

If an online withdrawal or refund request function is made available, you may use that function to submit your request. Where legally required, we will acknowledge receipt of the request on a durable medium, such as by email.

Please include enough information for us and Paddle to identify your purchase and review your request.

We aim to acknowledge refund requests within 5 business days, although complex cases, Paddle review, bank processing, payment disputes, suspected fraud, or missing information may take longer.

• The email address used for the purchase
• The approximate purchase or renewal date
• The subscription plan, product, or paid feature purchased
• The reason for the refund request, if you are comfortable sharing it
• Any relevant Paddle transaction, invoice, receipt, subscription, or customer portal reference, if available
• A short description of any technical issue, incorrect charge, duplicate charge, or access problem, if relevant

6. Optional Model Withdrawal Information

If you are a consumer and you wish to exercise a statutory right of withdrawal, you may contact us using the details in this Refund Policy and clearly state that you wish to withdraw from the purchase or subscription.

You do not have to use any specific wording, but your request should identify the purchase and clearly state that you want to withdraw from the contract, request a refund, or cancel the relevant paid purchase.

Where Paddle provides a withdrawal, refund, cancellation, receipt, or customer portal mechanism for your purchase, you may also use that mechanism.

• Your name
• The email address used for the purchase
• The purchase date or renewal date
• The product, plan, or subscription purchased
• The Paddle transaction, receipt, invoice, or subscription reference, if available
• A statement such as: I withdraw from my purchase of Offer Inspector paid digital services

7. Subscriptions and Cancellations

You may cancel your subscription through the billing or subscription management options made available to you, including Paddle’s customer portal where applicable.

Cancelling a subscription stops future renewals but does not automatically refund payments that have already been made.

Unless your subscription is cancelled immediately, refunded, terminated, or otherwise restricted, you may continue to have access to paid features until the end of the current billing period.

If you request a refund for a subscription payment and the refund is approved, access to paid features associated with the refunded purchase may be removed, downgraded, disabled, or otherwise adjusted after the refund is approved or processed.

8. Renewal Payments

Refund requests for subscription renewal payments should be submitted within 14 calendar days after the renewal date, unless a different mandatory period applies under applicable law or Paddle’s buyer terms.

Renewal refund requests are reviewed more strictly than first-purchase refund requests because a renewal usually continues access to an existing paid service.

We may approve a refund for a renewal payment where the request is made on time, the account has not materially used or benefited from the renewed paid period, the renewal was caused by a confirmed billing error, or a refund is otherwise required by applicable law, Paddle’s buyer terms, or a written agreement that applies to the purchase.

Subject to applicable law, we may refuse a renewal refund where the request is made after the applicable period, where paid features were materially used after renewal, where the renewed billing period has substantially elapsed, or where repeated refund requests indicate abuse, fraud, chargeback manipulation, or bad-faith conduct.

9. Upgrades, Downgrades, and Plan Changes

If you upgrade, downgrade, or otherwise change your subscription plan, billing adjustments may be handled by Paddle according to the checkout, subscription, and billing rules applicable to your purchase.

A downgrade, plan change, reduced usage, or decision not to use paid features does not automatically entitle you to a refund for previous payments.

If an upgrade, downgrade, or plan change results in an incorrect charge, duplicate charge, missing entitlement, or other confirmed billing error, contact us at [email protected] and we will review the issue with Paddle where necessary.

Where appropriate and permitted by law, a plan-change issue may be resolved through a billing correction, partial refund, credit, subscription adjustment, access correction, or other remedy.

10. Duplicate Charges, Incorrect Charges, and Payment Errors

If you believe you were charged more than once, charged incorrectly, charged after cancellation, charged for the wrong plan, or charged due to a technical, billing, or payment processing error, contact us at [email protected] as soon as possible.

Where a duplicate charge, incorrect charge, entitlement failure, cancellation error, or payment processing error is confirmed, we will work with Paddle to correct the issue.

A correction may include a full refund, partial refund, credit, subscription adjustment, restored access, cancellation correction, or another appropriate remedy depending on the circumstances and applicable law.

11. Technical Issues

If a material technical issue prevents you from accessing or using paid Offer Inspector features, please contact us at [email protected].

A material technical issue means a reproducible issue caused by Offer Inspector that materially prevents normal access to, or use of, paid features. Examples may include paid access not activating after a successful payment, repeated inability to access paid workspaces, unavailable paid country calculations, or a paid feature failing in a way that prevents its normal use.

We may first attempt to resolve the issue, provide a workaround, restore access, correct an entitlement, or otherwise fix the problem.

If we cannot resolve a material issue within a reasonable time, we may approve or recommend a full refund, partial refund, credit, subscription adjustment, access extension, or other remedy depending on the circumstances and applicable law.

Technical issue refunds are not normally granted for problems caused by unsupported browsers, user devices, user-provided incorrect data, user network issues, third-party outages outside our reasonable control, or temporary interruptions that are resolved within a reasonable time, unless a refund is required by applicable law.

12. Situations Where Refunds May Be Refused

Subject to applicable law, Paddle’s buyer terms, and any non-waivable statutory rights, we may refuse a refund request in the following situations:

• The refund request is submitted after the applicable refund or withdrawal period
• The request concerns a subscription period that has already ended or substantially elapsed
• The account has materially used or benefited from the paid service during the relevant period
• The user violated our Terms of Service or used the service in a way that caused suspension, restriction, or termination
• The request is connected with fraud, abuse, chargeback manipulation, unauthorized resale, account sharing, or other bad-faith conduct
• The same customer, account, payment method, organization, or related user has made repeated refund requests
• The request relates to dissatisfaction caused by the user’s own incorrect input, assumptions, salary data, tax settings, contract type, benefits, drawbacks, offer information, or other user-provided information, unless there was a material malfunction in the service
• The request relates to business decisions, employment outcomes, negotiations, tax consequences, legal consequences, immigration consequences, financial consequences, or other real-world outcomes based on the user’s own use or interpretation of the service
• The user forgot to cancel before renewal, unless a refund is required by applicable law, Paddle’s buyer terms, or a written agreement that applies to the purchase
• The request is for a refund to a different payment method or third-party account instead of the original payment method, unless Paddle determines otherwise

13. Material Use of Paid Features

For the purpose of reviewing refund requests, material use means use that indicates the customer has received or benefited from the core paid value of Offer Inspector during the relevant paid period.

Material use is assessed case by case and does not automatically remove mandatory legal rights that cannot be excluded or limited.

• Creating, saving, editing, or comparing multiple paid offer scenarios
• Using paid country, tax, contractor, employment, FIE, OÜ, or similar calculation features
• Creating or using paid workspaces, company spaces, target offers, desired offers, dream offers, or goal-based offer generation
• Exporting, copying, downloading, or otherwise reusing paid comparison outputs, summaries, calculations, tables, or generated content
• Using AI-generated paid analysis, offer parsing, negotiation support, or similar paid features if such features are available
• Using paid features after a renewal charge, upgrade charge, or plan-change charge

14. Business Customers

A purchase is treated as a business purchase where it is made for business, trade, professional, freelance, company, or organizational purposes, including where company billing details, a VAT or tax number, or an organization account is used.

Business customers may have more limited refund, cancellation, or withdrawal rights than consumers.

Business customer refund requests are reviewed case by case, unless a refund is required by applicable law, Paddle’s buyer terms, a written agreement, or the checkout terms that apply to the purchase.

Nothing in this section limits rights that cannot legally be excluded or limited.

15. Service Limitations

Offer Inspector provides software tools, calculations, comparisons, estimates, and informational outputs. It does not provide legal, tax, accounting, immigration, investment, employment, or financial advice.

Offer Inspector does not guarantee employment outcomes, job offers, salary increases, negotiation results, tax savings, legal compliance, immigration outcomes, financial results, or any decision by an employer, recruiter, tax authority, government authority, or third party.

A refund will not normally be granted solely because you disagree with a calculation, comparison, recommendation, estimate, informational output, salary expectation, tax estimate, benefit valuation, drawback valuation, or negotiation outcome, unless the issue was caused by a material defect in the service.

You are responsible for reviewing your own inputs, assumptions, employment terms, tax settings, contract type, benefits, drawbacks, local legal requirements, and local tax requirements before relying on any output from Offer Inspector.

16. Partial Refunds, Credits, and Alternative Remedies

Where appropriate and permitted by law, a refund request or service issue may be resolved through a full refund, partial refund, account credit, billing correction, subscription adjustment, access extension, restored access, technical fix, or another reasonable remedy.

The appropriate remedy depends on the nature of the issue, the amount charged, the period affected, the user’s paid feature usage, Paddle’s processes, and applicable law.

Offering or approving a partial refund, credit, or other remedy in one case does not require us or Paddle to offer the same remedy in another case.

17. Refund Method and Transaction Taxes

For fraud-prevention, tax, and payment-network reasons, refunds are normally issued by Paddle to the original payment method used for the purchase.

We do not provide refunds to a different card, bank account, crypto wallet, PayPal account, or other third-party payment method unless Paddle determines otherwise.

Any applicable VAT, sales tax, GST, or other transaction tax correction or refund is handled by Paddle according to Paddle’s processes, transaction records, and applicable law.

If you believe your purchase was taxed incorrectly or should have been treated differently for tax purposes, contact us or Paddle with the relevant transaction details so the issue can be reviewed.

18. Effect of Refund on Access and Account Data

If a refund is approved, we may immediately downgrade, disable, remove, or otherwise adjust access to paid features associated with the refunded purchase.

A refund does not automatically delete your account, saved offers, workspaces, settings, or other user-provided data.

Account data, deletion requests, export requests, and privacy rights are handled according to our Privacy Policy, Terms of Service, and applicable law.

If you want to delete your account or personal data after a refund, please follow the account deletion process or contact us using the details in our Privacy Policy.

19. Chargebacks and Payment Disputes

If you have a billing concern, please contact us first at [email protected] or use Paddle’s support or customer portal options so the issue can be reviewed.

Nothing in this Refund Policy prevents you from exercising any legal right to dispute an unauthorized, fraudulent, or incorrect charge with your bank, card issuer, payment provider, or Paddle.

Submitting a chargeback or payment dispute may delay the refund process because the transaction may need to be reviewed through the payment network, Paddle, the card issuer, or another payment provider.

Where reasonable and permitted by law, we may temporarily restrict paid access related to a disputed transaction while the dispute is reviewed.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe a chargeback, dispute, or refund request is fraudulent, abusive, manipulative, or inconsistent with our Terms of Service, subject to applicable law.

20. Refund Processing Time

Approved refunds are submitted to Paddle or processed by Paddle according to Paddle’s processes.

Paddle may need to approve, initiate, or process the refund before funds are returned.

After Paddle processes a refund, the time for funds to appear in your account depends on the payment method, bank, card issuer, payment network, and other payment providers involved.

Where possible, refunds are issued to the original payment method used for the purchase.

We cannot guarantee the exact date on which funds will appear in your account after Paddle or the relevant payment provider has processed the refund.

21. Statutory Rights

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection, digital services, payment, unfair contract terms, or other mandatory laws.

If applicable law gives you refund, cancellation, withdrawal, repair, replacement, repeat performance, price reduction, termination, chargeback, payment dispute, or other rights that cannot legally be excluded or limited, those rights remain unaffected.

If any part of this Refund Policy is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.

22. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our service, billing model, Paddle integration, legal requirements, customer support process, refund process, or business practices.

The version published on https://offer-inspector.com/refund-policy at the time of your purchase or renewal will generally apply to that purchase or renewal, unless a later version gives you greater rights, a change is required by applicable law, or Paddle’s buyer terms require a different approach.

Material changes to this Refund Policy do not retroactively reduce non-waivable statutory rights that applied to an earlier purchase.

23. Contact

For refund requests, billing questions, subscription issues, withdrawal requests, or payment concerns, contact us at [email protected].

You may also use any billing, receipt, customer portal, refund, withdrawal, or support options provided by Paddle for your purchase.

Please do not send payment card details by email.